Job Description

The primary job responsibilities of the Assistant Community Manager are to assist the Community Manager to effectively manage the property and to assume the responsibilities of the manager in his/her absence. Position requires a strong commitment to exceptional customer service, a keen eye for detail, and a proactive approach to problem-solving. Additional responsibilities include but are not limited to:

• To assist in employee training Maintain accurate resident records.

• Issue appropriate notices as necessary (i.e., late payments, evictions, returned checks, and legal notices).

• Post/scan all rents, deposits, and fees with accuracy.

• Manage and maintain low delinquency for the community adhering to company policy.

• Prepare and update reports as delegated by the Community Manager.

• Greet customers, offer refreshments, sell property benefits, request deposit and perform all leasing functions.

• Responsible for answering phones. Respond to calls and inquiries from customers, residents, and vendors professionally.

• Complete prospect cards, record all traffic and follow-up with all customers via Knock.

• Qualify customers per property guidelines and adhere to all Fair Housing/OSHA Laws.

• Collect all required new lease paperwork, fees and deposits.

• Maintain a professional, friendly office atmosphere.

• Daily inspection of models, vacants, and office appearance to ensure readiness.

• Be aware of local market trends and conditions. Update Market Survey weekly and review Apartment IQ for accuracy.

• Complete the monthly marketing audit.

• Accept service requests and route to maintenance; conduct service follow-up with residents.

• Inspect property, ensure property is litter free, report service needs to manager or maintenance.

• Conduct pre-move out inspections within 24 hours of the scheduled move-out and vacant apartments.

• Complete monthly resident newsletters as required and update community Facebook /Instagram page.

• Plan, organize, and oversee resident events as budgeted.

• Create flyers and other resident function promotional materials for approval.

• Collect, track and distribute packages for residents, as applicable per property.

• Assist in ensuring residents are following all community policies.

• Propose to the manager and implement new services which will enhance the residents' living experience.

• Develop and maintain a comprehensive list of available community resources (community amenities, employment, education, social service agencies, neighborhood services, etc.) for residents.

• Be an active member of the site team, working collaboratively with the manager and other site staff to meet property needs and resolve resident problems.

• Adhere to all local/state laws and comply with the company’s policies and procedures as well as OSHA/Fair Housing compliances.

• Assist other employees in any apartment management functions.

• Wear required career apparel.

• Work closely with the Community Manager in understanding the budget.

• Other duties, as assigned.

• In the absence of community manager, assume/perform the duties of the community manager. (review AIRM dashboard in manager’s absence)•Return calls/emails within 24 hours

• Accounting Month End procedures, audit reports and delinquency frequently

• Prepare Final Account Statement for move outs and process refunds and collections.

• Generate renewal offers, letter, follow up methods and leases for positive resident retention.

• Follow incident reporting procedures and prevent liability by reporting incident reports.

Qualifications:

• Proven track record in collections, with a strong ability to negotiate and resolve payment issues.
• Experience in affordable housing preferred.
• Excellent communication and interpersonal skills.
• Excellent organizational and time management skills.
• Knowledge of fair housing laws and regulations.
• Proficiency in Entrata, a plus
• High school diploma or equivalent; college degree preferred.

Salary: $23/hr. + commissions + housing discount

Benefits:

• Medical, dental and vision insurance, including flexible spending accounts
• Life, accidental death and dismemberment, short-term disability and long-term disability insurance available
• Employee Assistant Program
• 401(k) Retirement Plan (pre-tax and Roth) options available
• 18 days per year of PTO, total increases with years of service
• Housing discount available at any one of our properties
• 9 paid holidays annually
• Tuition Reimbursement for continuing education

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