Job Description

Business Operations Manager – Property Management

📍 Location: Seattle, WA

Great Expectations / Arboreal Management is building the next-generation, tech-enabled property management platform for affordable and mid-market housing. We are a fast growing start up that mixes real estate investment, operations technology to meaningfully drive investor returns and resident outcomes. Our success has driven rapid growth; we have doubled in size every year. We are not like anything else you'll find in the housing space.

We’re looking for a sharp, business-minded, and execution-focused Business Operations Manager to join our operations leadership team.

This is a high-impact, cross-functional role reporting directly to the Managing Partner. You’ll lead projects, design and implement new processes, manage tenant onboarding systems, work closely with our product/tech team, and serve as an operational “super user” of our internal tools and systems. Over time, you’ll also support budgeting, performance reviews, and real estate underwriting.

This is a great opportunity for someone with 2–5 years of experience in business operations, consulting, startup execution, or real estate , who wants to be at the ground floor of building a next-generation operating company.

What You’ll Do

🛠️ Own Process Implementation

• Design and document operational processes across leasing, onboarding, resident communication, compliance, and maintenance.
• Lead rollout of new workflows across teams — from training to measurement and iteration.
• Develop and deliver training materials and SOPs.

🏗️ Be the Link Between Tech & Ops

• Act as the primary bridge between the operations team and our internal product/tech team.
• Serve as a super user of our property management and analytics platforms.
• Translate operational needs into system requirements; test and champion new tools.

📦 Lead Tenant Onboarding & Communication Projects

• Oversee the tenant experience across our portfolio.
• Build scalable systems to support proactive, tech-enabled resident onboarding and education.
• Improve communication templates, workflows, and support channels.

📊 Support Business Reviews and Financials

• Assist with monthly portfolio reviews and operational dashboards.
• Support budgeting, variance tracking, and ad hoc financial analysis.

🔍 Drive Strategic Projects

• Jump into high-priority initiatives — such as onboarding new properties, evaluating operational KPIs, or reviewing vendor performance.
• Participate in underwriting and analysis of new real estate opportunities as needed.

Who You Are

• 2–5 years of experience in operations, business consulting, real estate, or a startup/generalist environment
• Sharp, reliable, and proactive — someone who sees a gap and fills it
• Excellent communicator , both written and verbal — you know how to bring teams together and align action
• High attention to detail and strong project management skills
• Tech-savvy: Excel, project tools, and property tech platforms don’t scare you. You might not write code, but you can drive product rollouts and diagnose workflows
• Comfortable balancing structured project work with reactive problem-solving in a high-growth environment
• Curious about real estate — not required, but if you have some exposure to property management, leasing, or affordable housing, that’s a plus

Why This Role Matters

You’ll be working directly with company leadership on the systems, tools, and playbooks that power a fast-growing, mission-driven company. This is the perfect role for someone who wants to build an operations career in real estate, tech-enabled services, or scaling startups — and have real ownership and visibility from day one .

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