Job Description

Commercial Operations Manager

FTE Role, Onsite in Downtown Seattle

Targeting $140K or greater, DOE

Job Summary:

The Commercial Operations Manager will play a pivotal role in managing and streamlining the company’s deal lifecycle across sales, finance, legal, and operations teams. This role is essential for supporting the sales team, ensuring smooth execution of sales deals, pricing, contracting, compliance with company policies, managing customer order intake, and facilitating relationships with Group Purchasing Organizations (GPOs) and Integrated Delivery Networks (IDNs). The ideal candidate will have a deep understanding of the sales process, experience in a high-growth environment, proficiency with ERP systems (specifically D365), and experience working with GPOs and IDNs in the medtech space.

Key Responsibilities:

• Sales Support & Deal Structuring:
• Collaborate with the sales team to review and structure complex deal proposals, ensuring they align with business objectives, pricing strategies, and company policies.
• Provide pricing guidance and approval for various types of contracts
• Act as a liaison between sales, finance, legal, and operations teams to ensure smooth deal closure.
• Customer Order Intake Management:
• Oversee and manage the end-to-end customer order intake process, ensuring that customer orders are accurately captured, processed, and entered into the system in a timely manner.
• Ensure proper order documentation, alignment with the signed contracts, and timely execution of orders.
• Collaborate with sales and operations teams to resolve any discrepancies or issues related to order fulfillment.
• Monitor order status and work with relevant teams to ensure accurate and timely delivery.
• GPO & IDN Relationship Management:
• Manage relationships with Group Purchasing Organizations (GPOs) and Integrated Delivery Networks (IDNs) to ensure alignment of pricing, contract terms, and order fulfillment.
• Support sales teams in negotiating contracts with GPOs and IDNs, ensuring compliance with applicable frameworks and maximizing value for both the company and the customer.
• Collaborate with GPOs and IDNs to ensure smooth contract execution, order intake, and fulfillment processes.
• Monitor trends within GPOs and IDNs to identify strategic opportunities, new partnerships, and areas for business development.
• Process Optimization & Efficiency:
• Develop, maintain, and improve the deal desk process to support high growth, ensuring scalability, consistency, and efficiency.
• Implement best practices and continuous improvement initiatives to streamline deal review, order intake, and approval workflows.
• Utilize Salesforce and D365 to track and monitor deal status, customer orders, and performance.
• Contract Management & Compliance:
• Ensure deals comply with company policies, industry regulations, and contract terms.
• Work closely with legal and compliance teams to manage contract negotiations, renewals, and amendments.
• Ensure timely and accurate contract execution, documentation, and reporting.
• Prepare and coordinate Pricing Committee
• Data Analysis & Reporting:
• Analyze sales deal data and customer order intake to identify trends, pricing opportunities, and areas for improvement.
• Provide reports and actionable insights to leadership, helping inform strategic decisions.
• Monitor key performance metrics (KPIs) to ensure deal desk goals and targets are met.
• Cross-Functional Collaboration:
• Serve as a trusted advisor to sales leadership, providing insights and guidance on deal structures, pricing, customer order intake processes, and GPO/IDN dynamics.
• Work with finance to ensure accurate forecasting, revenue recognition, and margin analysis.
• Coordinate with operations to ensure seamless order processing, fulfillment, and execution post-deal closure.

Qualifications:

• Bachelor’s degree in Business, Finance, or a related field.
• 8+ years of experience in deal desk, sales operations, or a similar role, within the medtech or life sciences sectors.
• Strong understanding of pricing strategies, contract negotiations, the sales cycle, and order intake management.
• Experience working with Group Purchasing Organizations (GPOs) and Integrated Delivery Networks (IDNs), including contract negotiation, compliance, and order fulfillment.
• Proficient in CRM systems (e.g., Salesforce), order management tools, contract management systems, and Microsoft Office Suite.
• Proficiency in ERP systems, especially Microsoft Dynamics 365 (D365), with experience managing order intake and sales order processing within the system.
• Excellent project management skills with the ability to prioritize and manage multiple complex deals and customer orders simultaneously.
• Ability to analyze and interpret financial data, with a strong focus on profitability, order accuracy, and compliance.
• Strong communication, interpersonal, and collaboration skills, with the ability to work across multiple teams.

Job Tags

Similar Jobs