Job Description

Job Title: Customer Service Representative (Benefits)

Location: Remote (MUST reside in Oregon or Washington to be considered. Candidates who do not live in these states will not be considered at this time.)

Contract Type: 6-Month Contract

Compensation: $20.30 per hour

Schedule: Monday–Friday, Full-Time

About the Role:

LHH Recruitment is seeking a customer-focused and detail-oriented Customer Service Representative to join our client's team on a 6-month contract. In this remote role, you will be the first point of contact for employees and customers calling in with questions about their benefits. Your ability to provide clear, accurate, and empathetic support will be key to ensuring a positive experience for every caller.

Key Responsibilities:

• Answer inbound calls from employees and customers regarding benefits-related inquiries.
• Provide accurate information and guidance on health, dental, vision, retirement, and other benefit programs.
• Document all interactions and follow up on outstanding issues to ensure resolution.
• Escalate complex issues to the appropriate HR or benefits specialists as needed.
• Maintain confidentiality and handle sensitive information with professionalism.

Requirements:

• Must reside in Oregon or Washington.
• Previous experience in a high-volume call center environment.
• Exposure to answering benefits and/or open enrollment questions is a big plus.
• Strong communication and problem-solving skills.
• Ability to work independently in a remote environment.
• Experience using a CRM is a plus.
• High School Diploma or equivalent is required.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave

required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.

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