Job Description
Required Skills & Experience
-3+ Years of experience in a Desktop Support position.
- Prior experience working in ServiceNow Ticketing system.
- Experience providing IT support on installing software, applications, assisting with hardware issues i.e. web cameras or Monitors. PC/Laptop first time set up and other Technical support.
-Excellent customer service skills and prior experience in a high ticket volume environment.
Job Description
Desktop Support Technician supporting Call Center Agents M-F 8AM-5PM onsite in Phoenix, AZ. This is a professional banking setting with a high touch user community. This role will have high ticket volume and require excellent customer service skills. You will be resolving tickets from internal customers. Example of common issues can be procedural, installing software, updates, replacing or reimaging , and general troubleshooting of computers. If the issues are not something that can be resolved quickly you will triage that ticket to the appropriate party.
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