Help Desk Support Specialist Job at ACL Digital, Nashville, TN

TXJENm5KWWNEaUxqQVU0d3dEc1lYOU1OMXc9PQ==
  • ACL Digital
  • Nashville, TN

Job Description

12 Months

Communication & Collaboration Skills:

  • Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests
  • Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel
  • Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively

Technical Knowledge & Skills:

  • Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
  • Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies
  • Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management
  • Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows
  • Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint

Responsibilities:

  1. Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days.
  2. Follow up with the requester for any additional needed information within 1 business day.
  3. Ensure all communication with the requestor is noted within ServiceNow.

Education:

  • Master's OR Bachelor's with 3 years relevant experience OR High School Diploma with 8 years relevant experience

Job Tags

Similar Jobs

Midwest Logistic Systems

Midwest Logistics Systems Part-time Dedicated truck driver Job at Midwest Logistic Systems

 ...Haul automotive parts in dry van trailers with newer trucks. Haul no-touch, mostly drop-and-hook freight. Work with onsite leaders and dispatch. Pay and bonus potential ~ Route and detention pay. ~$1,500 sign-on bonus for experienced drivers. Qualifications... 

G-III Apparel Group

Security Professional - Part Time Job at G-III Apparel Group

 ...Position : Part Time Security Guard Location: On-Site, 5 Days a Week Midtown Manhattan, New York City (Fashion District) About The Role: G-III Apparel Group is looking for high quality professional security officers for our office building. This Security Officer... 

The TEA Center

School Van Driver Job at The TEA Center

 ...center? Looking to make a difference in the world and contribute while been part of a great positive fun team. As a school age van driver at the Transformational Education Adventure Center, you will be part of a fast paced business while making adifference in the lives... 

G-III Apparel Group

Manager, Allocations & Customer Service Job at G-III Apparel Group

 ...skills with the ability to quickly synthesize information and identify effective solutions. ~ Experience working with ACS and Infor Nexus and strong Excel skills required. ~ Knowledge of wholesale fulfillment practices strongly preferred. Leadership & Business... 

Honda Aircraft Company

Manufacturing Administrative Staff Job at Honda Aircraft Company

 ..., skills, and responsibilities required of personnel so classified. Duties, responsibilities, and activities may change at any time with or without notice. This document does not constitute a contract between the incumbent and Honda Aircraft Company. (FLSA: ) 01/07/13...