Job Description

BASIC FUNCTION:

Responsible for coordinating the fulfilment of sample, prototypes and literature requests, including receiving, documenting, ordering and shipping, as well as clerical sample desk duties.

RESPONSIBILITIES:

• Work with Sample Coordinator, during busy trade show season or as needed, on processing daily samples, prototypes and literature requests from customers and Omya's Sales Department, including receiving, documenting, ordering and shipping.
• Maintain integrity and accuracy of sample, prototype and literature inventory counts and reorder from suppliers, as needed.
• Maintain stock and reorder of sample packaging boxes and materials, shipping labels and other supplies, as necessary.
• File sample documents, such as Certificate of Analysis, onto company SharePoint.
• Troubleshoot problems on a regular basis.
• Independently perform various administrative tasks for department members and other personnel, as assigned.
• Other office duties as assigned.

QUALIFICATIONS:

High School Diploma or higher (Associate's degree preferred). At least 3 years of previous experience in a customer support, customer service-oriented type role is required.

Ideal candidate must have excellent written and verbal communication skill and have the ability to work effectively either independently or with associates from various departments within the Company, in a collaborative team environment.

Ability to use computer-based software and proficiency in Microsoft Outlook, Word and Excel.

Effective time and project management and a strong organizational and time management skills. Strong attention to detail and accuracy of own work.

Ability to prioritize and manage multiple ongoing assignments and regularly perform under stress and a strong customer service orientation.

Hourly Rate: $23hr.-$27hr.

EOE

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