Job Description

Immediate need for a talented Tech Operation Analyst. This is a 12+months contract opportunity with long-term potential and is located in Rio Rancho, NM (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-76677

Pay Range: $26 - $27/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• Key Skills; Troubleshooting, Installation, project management
• Candidates should have 3-6 years’ experience supporting PC Hardware and software.
• Tech should be able to lift to 50 lbs confidently and safely as well as be able to navigate between buildings and the production floor to support users.
• PC Hardware and software.
• Comfortability providing hands & feet support for Server and Network is a plus.
• Experience supporting mobile data plans, mobile networks, and devices is a plus.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Network connection issues, track network connections back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or request for information.
• Top 2 Skills Deskside Support, and Customer Service, Work hours - M-F 8 am-5 PM.
• Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call. A+ certification is a plus, experience a minimum of 3 years.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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