Job Description

Company Overview

Established in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career that will support your growth.

Job Description

The Account Manager will oversee key Marsden accounts in the Sacramento, CA market, delivering a high level of customer care and ensuring that each facility maintains exceptional cleanliness and appearance. This role will also be responsible for leading and supporting the onsite team to achieve operational excellence and client satisfaction.

Key Responsibilities

• Manages portfolio of key Marsden accounts to ensure customer satisfaction/retention, identify opportunities for growth, and act as the primary point of contact.
• Directs staff at customer facilities to ensure that customer expectations and agreed upon KPIs are met.
• Ensure tag work at the accounts is completed at the highest level, on or under budget and on time. (Tag work may include but is not limited to carpet care, resilient floor care, interior/exterior window cleaning, pressure washing, TI/construction clean-up, tile/grout/stone restoration, or handyman services).
• Spearheads the development, communication and implementation of effective growth strategies and processes. Partner with internal stakeholders to identify business opportunities and solutions.
• Ensures standards for service quality, equipment, and performance are maintained and that cost-effective resources are used to maximize service standards..
• Develops, monitors, and reports on operating costs within functional areas. Alerts management of cost and labor over run. Makes recommendations and implements solutions to problems related to same.
• Perform regular quality control building inspections to maintain a high level of quality and to ensure customer satisfaction.
• Manages budget and controls expenses effectively.
• Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance.

Skills and Qualifications

• Must have a coaching mindset and be a champion of your team.
• Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like.
• Build authentic relationships within the organization, with customers, and with the community. Strong employee and client focus.
• Must have experience managing work orders, new account startups and invoicing.
• Clearly demonstrates exceptional business acumen, critical thinking, sound decision making, and creative problem solving skills
• Demonstrated ability to execute on established strategic vision to drive successful completion of objectives and key results
• Possess personal qualities of integrity, credibility, and commitment to the organizational values
• Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions and collaborate across the business
• Proficient written and verbal English communication
• Ability to work in a fast-paced environment with changing priorities.

Education and Experience Required

• 3+ years of facility service, janitorial or similar service-based related experience
• Proven experience in building and maintaining strong, long-lasting client relationships
• Experience in a mobile leadership role with responsibility for multiple customers
• Bachelor’s degree in business administration or related field; and/or equivalent experience highly preferred

Business Conduct:

• Commits to behave in compliance with the company’s values and Code of Conduct.
• Builds a culture of work safety and lead by example with one’s own safe behavior.
• Ensures one’s own compliance with the company’s published Operating Standards (professional, sales, Management and Execs only).
• Treats co-workers with respect and approaches conflict with positive intent and professionalism.
• Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement

Marsden Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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