Desktop Engineer Job at JCW, San Francisco, CA

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  • JCW
  • San Francisco, CA

Job Description

Overview:

JCW is partnering with a leading global law firm is building out its desktop support function and is seeking a Desktop Engineer III for its San Francisco office. This is a full-time, 5-day onsite role offering an excellent opportunity to join an established organization while supporting high-level stakeholders and contributing to a global IT operation. With a presence across the EU, Asia, and the Americas, the firm employs over 6,000 people worldwide and is known for delivering white-glove support to its senior legal professionals.

Key Responsibilities:

  • Provide onsite desktop support for approximately 50 end users, including attorneys and legal professionals.
  • Collaborate closely with the remote service desk, managing escalated tickets and resolving hardware/software issues on the floor.
  • Deliver Level 2/3 support, including troubleshooting of operating systems, proprietary legal applications, and hardware diagnostics.
  • Participate in global support initiatives as needed (e.g., remote support for EU offices etc.)
  • Deliver white-glove service, ensuring exceptional user experience for executives and senior legal staff.

Qualifications:

  • 4 / 7 years of desktop support experience in large-scale environments
  • Prior experience in a law firm or legal services environment is required.
  • ( Preferred but not compulsory ) understanding of legal workflows and systems, including Document Management Systems (DMS) or similar.
  • Demonstrated expertise in Level 2/3 troubleshooting across both software and hardware.
  • Strong customer service orientation, with the ability to explain technical issues in layman’s terms to non-technical users.

Salary:

  • $110,000 - $130,000

Job Tags

Full time, Remote job, Worldwide,

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